Return Policy
All Engraved items are Final Sale. No returns or exchanges allowed.
Once an order has been submitted, The Apex City NY INC. reserves the right to begin production immediately and will not be responsible for any changes made to the order after the initial submission.
However, if you receive an engraved item and the engraving does not match your order form, we will gladly replace and ship your new item(s) free of charge. Please note, no refunds will be given.
Responsibility
We take full responsibility if we made a mistake and engraved something different that what is on your summary/order confirmation. With that said, we do not take responsibility for spelling errors, typos, etc. made by the customer when ordering.
It is your responsibility to provide the right address. If you provided the wrong address upon ordering, which causes your order to not be delivered, we do not take responsibility or offer a refund. We will happily resend your order to the corrected address if it is returned to us.
We cannot/will not be responsible for any items brought in for personalization. As we do not know the composition of your item, we will not know if it is engravable until it is tested.
While quality and customer service is our priority, if we find we cannot do an acceptable job according to our standards, your item will be returned to you in the state it is left after our attempt and we will not be liable for replacement of your item if engraving is not successful. You may be charged a setup fee even if we return your unengraved item.
90 Days Holding Period
We are not responsible for items left over 90 days. Any and all items brought in for repair/engraving will be sold to re-cover our costs for the work completed.
Order Placement
Once an order is placed in-store or online no cancellations or changes can be made. We strive to keep our customization wait time to a minimum therefore once an order is placed we reserve the right to start processing the order immediately.
USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. Don’t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what’s going to separate this one from the rest. If you read the words back and don’t hear your own voice in your head, that’s a good sign you still have more work to do.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Payment
Definitions of Payment Statuses:
Due on Receipt: These are accounts that require payment at the time the order is placed. Apex City NY., Inc. cannot begin production on an order for a Due on Receipt account until proper payment information is received.
Net 30: These are credit accounts that require payment for the product received and services rendered within 30 days of the invoice date.
Purchase Order (PO): These are accounts that require submission of a PO before production on an order can begin. Payment for PO accounts are due within 30 days of the invoice date.
Addressing Past Due Accounts: Should a Net 30 or PO account become past due (an invoice or invoice(s) are not paid by the scheduled due date), Apex City NY., Inc. must place a hold on the account until payment for the past due amount is received. If a Net 30 or PO customer maintains a history of late payment (continuously paying invoices 5 or more days past the scheduled due date), the account will be moved to Due on Receipt and payment will be required at the time of order placement moving forward. Invoices that are 90 or more days past due are forwarded for collection follow-up.
Tax-Exempt Accounts: These accounts can be set up for customers who have been given tax-exempt status by the government. Apex CIty NY., Inc. must receive proof of tax exemption before a tax-exempt account can be created. Apex City NY., Inc. is required by law to charge and collect sales tax until this documentation is received.
Apex City NY., Inc. is committed to providing a great customer experience. We hope that you find this document to be helpful to you. However, if you have any questions at all, please feel free to contact us at 212-947-0089.